Privacy Policy

Privacy & Cookie Use Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online bookings or reservations of properties and rooms (the "Service").

This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information and data are collected, stored, used, and shared. Providing us with your personal information is a choice you make—we appreciate and thank you for making this choice. You are not legally obligated to provide this information, but we do need it in order to allow you to use the Service.

We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service. In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service. If you have any questions about your use of the Service, please contact us.

What Kind of Personal Information is Collected?

When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as:

Name
Address
Mobile phone number
Email address

We may also collect:

Credit or debit card information when you pay for the Service (via a payment processor)
IP address from your internet service provider
Bank details, when required by property owners
Information via cookies and similar tracking technologies (on our website and via email)

Use & Disclosure of Collected Information

We may share the information you provide with third-party service providers in order to support the Service. This includes:

Communicating with you regarding the Service and responding to your requests
Enhancing security and safety, such as investigating suspicious activity or policy violations
Developing new tools, products, or services within the Service
Associating activity across different devices operated by the same individual
Identifying and fixing bugs
Conducting data and system analytics to improve the Service
Complying with applicable laws and assisting law enforcement agencies and authorities when necessary

Accessing, Modifying, Exporting, or Deleting Your Information

You have the following rights with respect to your personal data:
The right to request a copy of your personal data
The right to correct your personal data if inaccurate or out of date
The right to request deletion of your personal data when it is no longer necessary
The right to withdraw consent to personal data processing at any time
The right to manage e-marketing preferences via subscription links in our communications
The right to request your personal data in a portable format for transfer to another data controller
The right to request restrictions on further data processing
The right to object to data processing based on legitimate interest and/or direct marketing

If you are unable to exercise these rights using the tools provided in the Service, please contact us directly.

GDPR Notice

This disclosure is made pursuant to the European General Data Protection Regulation (GDPR): As data controllers of our clients' personal data, we are committed to protecting your privacy in compliance with GDPR (EU) 2016/679, dated April 27th, 2016.

Our Legal Basis for Collecting Personal Data:
1. Based on Consent: We collect personal data through consent forms, which document the consent provided.
2. Based on Contractual Obligations: We use personal information to fulfill obligations under contracts and agreements with customers, partners, and suppliers.
3. Based on Legitimate Interest: We may process data when a mutual legitimate interest exists, provided it does not override your privacy interests.

Data Retention

We retain personally identifiable information as long as necessary for the purposes outlined above. We may delete information from our systems without notice once it is no longer needed.

CCPA Notice

You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). These include:

Right to Know
You have the right to request information about:

The categories and specific personal information we’ve collected
The sources of this information
The business purpose for collecting it
The types of third parties we share or sell it with

Right to Deletion
You may request deletion of personal information not critical to business operations. We consider data critical if used to:

Provide goods or services to you
Detect and resolve security or functionality issues
Comply with legal obligations

Right to Non-Discrimination

If you exercise your rights, we will not:

Deny goods or services to you
Charge different prices or rates, or impose penalties
Provide a different level or quality of goods or services

Do Not Sell My Personal Information

We do not sell information that identifies you, such as your name or contact details. However, we may allow ad networks like Facebook and Google to collect electronic activity data on our website.

Children's Privacy

This Service is intended for users 16 years of age or older. We do not knowingly collect information from children under 16.

We may use cookies on the Service. Cookies are small data files sent to your web browser and returned on subsequent visits. They may contain information such as:

Pages accessed
Session duration
IP addresses

Cookies are used to:

Collect statistical information
Save login details
Customize your user experience
Detect and prevent abuse and threats

You may manage cookies through your browser settings or use the Service’s cookie control features. However, disabling cookies may affect your user experience.

You may also opt out of advertising cookies using this form: https://optout.aboutads.info/

Changes to the Privacy Policy

We may update this Policy from time to time. We will notify you through the Service interface. Your continued use of the Service implies your consent to the updated Policy. If you do not consent, we may terminate your account 30 days after declining the new terms.
In some cases, immediate changes may be made due to legal requirements. The latest version and its effective date will always be accessible via the Service.

If you have any questions about this Privacy Policy, please contact: [email protected]